La programación neurolingüística, una posible herramienta de abordaje en la gestión de conflictos para la supervisión de enfermería en la unidad de diálisis

Abstract

Nurses who assume the responsibility of supervising a dialysis unit should know that throughout their professional career, they will face multiple conflicts, which could even consider archetypes. Complementary training requirements for supervision include process management, leadership and people development, and conflict resolution. Regarding conflicts, personally, the most important characteristics to highlight are that they are inevitable, always manageable, and essential for team growth. The main role of nursing supervision in conflict management is to achieve functional resolution, which means that the resolution helps the team mature, fosters critical analysis, and promotes change and creativity. Supervision is the active agent in management skills that should avoid a dysfunctional resolution that maintains tension, negative behaviors, possible distortion of reality, and reduced collaboration. Becoming this active agent involves proactive, conscious, and continuous training. It means "I am responsible for attending to my development" and "I dedicate myself respectfully to transforming".